Need to Return a product?

To return a product at DMS, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: (985)-448-3805
Monday - Friday: 7 a.m. - 5 p.m. CT
By e-mail: dms@dms-la.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, DMS accepts returns on merchandise from select manufacturers within 30 days. However, DMS reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND

• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at DMS discretion. Please be aware that specific manufacturers have more restrictive return policies.